Warranty

Embroidery Machine Warranty

Coverage Period:

This limited non-transferable warranty covers machines, products and accessories sold in the USA by Ricoma International. For products that are purchased or located outside of the USA, Ricoma’s international one-year warranty will apply. Ricoma guarantees that the covered products will be free of defects in material or workmanship during the applicable warranty period stated below. Ricoma will, at its option, repair or replace a product that is found defective during the warranty period. Warranty work must be performed or authorized by a Ricoma Authorized Representative. If onsite warranty work is required on a new product within the first 90 days after receipt of product, Ricoma will cover all costs related to the service call including parts, labor and travel. After the initial 90 days, this Warranty covers parts and labor only, and does not include travel expenses by Ricoma’s technicians for onsite work. The customer is responsible for basic troubleshooting with a Ricoma technician before an onsite technician can or will be dispatched. For any damages Ricoma must be notified within 3 days of receiving equipment, failure to notify Ricoma may put you at liability for any of the damages. Please makes sure any visual damages are noted on the shipment Bill of Lading. All Sales are final on Equipment!

This limited non-transferable warranty covers machines, products and accessories sold in the USA by Ricoma International. For products that are purchased or located outside of the USA, Ricoma’s international one-year warranty will apply. Ricoma guarantees that the covered products will be free of defects in material or workmanship during the applicable warranty period stated below. Ricoma will, at its option, repair or replace a product that is found defective during the warranty period. Warranty work must be performed or authorized by a Ricoma Authorized Representative. If onsite warranty work is required on a new product within the first 90 days after receipt of product, Ricoma will cover all costs related to the service call including parts, labor and travel. After the initial 90 days, this Warranty covers parts and labor only, and does not include travel expenses by Ricoma’s technicians for onsite work. The customer is responsible for basic troubleshooting with a Ricoma technician before an onsite technician can or will be dispatched. For any damages Ricoma must be notified within 3 days of receiving equipment, failure to notify Ricoma may put you at liability for any of the damages. Please makes sure any visual damages are noted on the shipment Bill of Lading. All Sales are final on Equipment!